Case studies
We realise that when commissioning market research or looking for a new research provider, you want to know that we have relevant expertise and proven results. We are rarely able to share ‘complete’ case studies due to client confidentiality, but we do want to give you a sense of the work we perform and the impact we have on our customers’ businesses.
Below is a sample of some of our client case studies. Many more are available as you browse our website. Alternatively, if you would like to talk to us over the phone, we would be delighted to tell you more about the work we have done in your areas of interest.
Case studies
Learn about the case studies and what challenges we overcame.
Segmentation
Our client, a leading Dutch construction company, was working on their positioning and marketing communication strategy for 2020 within the residential sector. The aim of the research was to segment their customer base in four segments and create personas to better meet customer needs in the future.
Product development
A European manufacturer of garden paving required support for their development of an innovative new tile. The project objective was to understand and define which developments in the product segment would have the greatest impact on customers with a focus on quality, scratch resistance, cost, overall appeal, easiness of laying, etc..
Market Entry
Een van onze klanten is een vooraanstaand merk van bouwmaterialen in de Verenigde Staten. Aangezien de Amerikaanse markt verzadigd en groei daar moeilijk te behalen is, wilde onze klant de Europese markt penetreren met het Amerikaanse assortiment. Omdat Europa nu eenmaal veel verschilt van de Verenigde Staten wat betreft concurrentie, groeiratio’s, marketing en sales, had onze klant een marktoverzicht nodig om te kunnen starten.
Customer Satisfaction
An internationally operating company for fitting technology and electronic locking systems aims to develop a marketing communication strategy for each business unit with the aim of improving marketing communication and thereby producing higher customer satisfaction, share of wallet, and loyalty. They see this as necessary, as their client base is decreasing, and competition is gaining market share.
Customer Journey Mapping
Onze klant, een multinationale fabrikant van elektra, heeft een sterke positie in de professionele (B2B) markt, maar niet in de consumentenmarkt (B2C).
Brand tracking
A leading supplier of door hardware and entrance systems, and a major player in access and security solutions is active in Europe with multiple pan-European brands, as well as numerous local brands. These local brands often have a long history and are therefore strong brands in terms of awareness and sales.
Brand positioning
Successfully positioning a brand requires consumer insight. Brands are owned in the minds of consumers, so unless you know how consumers perceive your brand and those of your competitors, you will not know which brand position (or unique value proposition/ unique selling proposition) is going to be most advantageous for your brand
Market size
A manufacturer of garden paving approached us to understand the opportunities in the garden paving market in several countries. The client wanted to understand what offer would be appealing to each market and what the potential sales could be when offering their current portfolio or with an additional type of tile.
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Dirk Hoogenboom

Jan-Paul Schop
